What is my right of withdrawal?
Zinzino offers the right to withdraw from an order within 30 days without you having to give any reason. To exercise the right of withdrawal, you must inform us (Zinzino) of your decision to withdraw from a given contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). It must clearly show that you have changed your mind. Follow the link to Customer Service for our contact information.
NOTE! If you are a Premier Customer on subscription, there may be other rules which apply to your right of withdrawal. For more information about the terms and conditions, please see the applicable terms and conditions.
When you want to exercise your right of withdrawal: You are responsible for keeping the product in good condition. You may not use it, but you may, of course, carefully examine it. If the goods are damaged, Zinzino has the right to demand compensation for the reduction in the value of the goods. If the goods disappear because of your negligence, you will lose your right of withdrawal.
NOTE! If you are a Premier Customer on subscription, there may be other rules which apply to your right of withdrawal. For more information about the terms and conditions, please see the applicable terms and conditions.
When you want to exercise your right of withdrawal: You are responsible for keeping the product in good condition. You may not use it, but you may, of course, carefully examine it. If the goods are damaged, Zinzino has the right to demand compensation for the reduction in the value of the goods. If the goods disappear because of your negligence, you will lose your right of withdrawal.
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I've just sent an email requesting to cancel my subscription or put it on hold as i have not started this product yet or done my blood test and i don't want a stockpile of product before i even start.
Regards Michelle
We have paused your subscriptions for 2 months. Please refer to the reply email from our customer support and the resume date.